Ensono Jobs

Associate Patching AnalystPune, IndiaJR010346

Systems Engineers ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems.

DUTIES AND RESPONSIBILITIES

Formal mentorship concluded

High complexity assignments – augmentation and/or independent segment owner

Moderate complexity assignments – augmentation (1 or >) or owner

Low complexity assignments – owner (1 or >)

May lead another individual

Ability to see whole picture

Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions

Responsible for responding to service restoration calls

Responsible for the overseeing of incident queues to ensure service level service levels are met

Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences

Determines need for and responsible for installing Operating Systems patches including pre and post level reporting

Maintains accurate list of all server component code levels and alerts leadership when codes are approaching threatening levels

Follows documented procedures for installing, maintaining and administering server hardware and software environments

Possess a general understanding of server hardware components

Possess a general understanding of network design, components and computer systems interactions

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Basic understanding of server computing

OS Platform Requirements (varies on OS platform of position):

Windows 1-2 years hands on administration of Windows OS environments

VMware 1-2 years hands on administration of VMware environments

Linux 1-2 years hands on administration with RHEL or other Linux environments

HPUX 1-2 years hands on administration of HP-UX OS environments

Solaris 1-2 years hands on administration of Solaris OS environments

AIX 1-2 years hands on administration of AIX OS environments

Preferred

Basic understanding of ITIL framework

Travel %

10%-20%

JR010346